|National Capital Authority Service Charter|
This Service Charter outlines the National Capital Authority’s (NCA) statutory functions and the standards of service you can expect from us.
Under the Australian Capital Territory (Planning and Land Management) Act 1988, the functions of the Authority are:
Plan the Capital
The Australian Government is responsible for Canberra’s continuing national role and, as the guardian of the national interest in the Capital, is accountable to all Australians for decisions about their National Capital.
The National Capital Plan secures the Australian Government’s continuing interest in ensuring that ‘Canberra and the Territory are planned and developed in accordance with their national significance’. This recognises the value of the unique purpose, setting, character and symbolism of Australia’s National Capital.
The ability to prepare, administer and propose amendments to the National Capital Plan has been essential to the Australian Government’s abiding interest and commitment to the future development and enhancement of the National Capital. This involves assessing and approving applications to undertake works in designated areas, preparing development control plans, urban design guidelines, master plans and draft amendments to the National Capital Plan.
Promote the Capital
The NCA is charged with developing an understanding and appreciation of the role of Canberra as the National Capital. The NCA takes a strategic approach to fostering an awareness of the Capital through research; by encouraging participation, appreciation and celebration in the National Capital; by providing information and education about the Capital; and by promoting the attributes of Canberra that are of national significance.
Maintain and Enhance the Capital
Advocacy, enhancement and management of the National Capital estate
The Australian Government has a direct interest in developing and maintaining the National Capital as an asset in which all Australians have a major investment.
The NCA manages and maintains assets on behalf of the Australian Government. Most assets are maintained under competitively tendered contracts and represent some of the Capital’s most nationally and culturally significant landscapes and attractions.
The diversity of these assets reflects the breadth of the Australian Government’s interests in the National Capital and provides the setting for ceremonies, activities and events that Australians expect to occur in their capital. In managing these assets the NCA seeks to ensure they are created, maintained and, if necessary, replaced to enhance and protect the unique qualities of the Capital, and to support activities and events that foster an awareness of Canberra as the National Capital.
Asset and land management and capital enhancement services
The NCA’s statutory functions enable it to ensure national assets continue to be created and maintained, are of an appropriate standard, meet the expectations of users, and support an appreciation and understanding of the role of the National Capital.
On National Land the NCA manages development and renewal projects for the special purposes of the National Capital. These works include regular maintenance, works to enhance or protect prior Commonwealth Government investment in national assets (eg refurbishment of monuments and fountains), construction of public infrastructure (eg roads, parking, pathways and lighting) and development of the landscape settings for new building sites, public parks and places, commemoration and celebration.
Our Service Standards
Planning and Development Approvals
Planning and development approval services provided by the NCA encourage development in Canberra while ensuring that it is in accordance with the Capital's national significance. These services include:
Information on the Service Charter for Planning and Development Approvals can be viewed as part of the NCA’s Community Commitment to Engagement.
Your rights and responsibilities
As a stakeholder you may:
To facilitate a successful ongoing relationship between the National Capital Authority and our stakeholders, we request that you:
Feedback on our performance
We welcome feedback to assist us to monitor and improve our services and comment on our performance against the Service Charter in our Annual Report. We would like to know if you:
If you would like any information relating to the functions of the NCA or if you have an enquiry, compliment, suggestion or complaint you can:
We will ensure you receive a response within 15 working days. If the matter is complex and we are unable to provide a response in 15 working days, we will advise you of the expected time of the response.
Further information in relation to the NCA’s feedback and complaint handling process may be found within the Community Commitment to Engagement document.
If you consider you have suffered detriment because of our unreasonable actions, omissions or decisions you may be able to receive assistance through the Australian Government’s Scheme for Compensation for Detriment.
Information on the scheme can be found at www.finance.gov.au/publications/finance-circulars/2009/09.html
|Last Updated on Thursday, 05 August 2010 13:22|