Privacy Policy Summary

Scope

This summary sets out the key points about how the National Capital Authority (NCA) handles personal information.

We collect, hold, use and disclose personal information to carry out our functions or activities under the Australian Capital Territory (Planning and Land Management) Act 1988, the National Land (Road Transport) Ordinance 2014 and powers delegated by the Minister under the National Land Ordinance 1989 and its applied provisions relating to the management and control of the national capital estate.

Collection of your personal information

We usually collect personal information (including sensitive information) from you or your authorised representative when we are handling an application from you, enquiry or complaint from you or taking regulatory action under the Australian Capital Territory (Planning and Land Management) Act 1988, the National Land (Road Transport) Ordinance 2014 or under the powers delegated by the Minister under the National Land Ordinance 1989 National Land (Road Transport) Ordinance 2014.

We sometimes collect personal information from a third party or a publicly available source to enable us to deal with a complaint or review application or to communicate with the public and stakeholders.

We also collect personal information through our websites and social networking services such as Facebook and Twitter.

We use this information to improve our website and receive feedback from the community.

Disclosure

We don't disclose sensitive information about you unless you agree, or would reasonably expect us to, or it is in accordance with our powers under the law.

Generally we only disclose personal information overseas so that we can properly handle your enquiry.

Accessing and correcting your personal information

If you ask, in most cases we must give you access to the personal information that we hold about you, and take reasonable steps to correct it if we consider it is incorrect. We will try to make the process as simple as possible.

How to make a complaint

You can complain to us in writing about how we have handled your personal information. We will respond to the complaint within 30 days.

Further information

For further information please contact the NCA Privacy Team.

Assisted contact options are also available.

Attachments:
Download this file (NCA-Privacy-Policy-October2014.docx)NCA Privacy Policy97 kB
Download this file (NCA-Privacy-Policy-October2014.pdf)NCA Privacy Policy121 kB
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Pay Parking Enquiries

Agency Plan to Information Publication Scheme

The Freedom of Information Act 1982 (FOI Act) extends the right of every person to access information in the possession of the Government of the Commonwealth.

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Disclosure Log

The Disclosure Log lists information which has been released in response to a Freedom of Information (FOI) access request.

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Freedom of Information Contact Officer

GPO Box 373, CANBERRA ACT 2601 or email to - FOI.Officer@natcap.gov.au

Disclaimer

While we make every effort to ensure that the material on this site is accurate and up-to-date when we publish it, you should exercise your own independent skill and judgement before you rely on it. In any important matter, you should seek professional advice relevant to your own circumstances. The listing of a person or organisation in any part of this web site does not imply any form of endorsement by the Australian Government of the products or services provided by that person or organisation. Similarly, links to other web sites have been inserted for your convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service. Please note that some material on this site includes views or recommendations of third parties, which do not necessarily reflect the views of the Australian Government, or indicate its commitment to particular course of action. The Australian Government cannot verify the accuracy of information that has been provided by third parties.

Standards Compliance

The NCA's website aims to conform to Double A compliance of the Web Content Accessibility Guidelines version 2 (WCAG 2.0), developed by the World Wide Web Consortium (W3C). As much of this website's content is dynamic or community generated, some content may not always be accessible to the Double A level.

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Browser

This website is designed for use in modern web browsers and mobile devices and it is not guaranteed to function correctly in older web browsers.

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Further Accessibility difficulties

The NCA's website is the work of many authors and a dynamic environment. There is always the possibility that accessibility difficulties may be encountered. If you experience any issues please email webmaster@natcap.gov.au or call us 6271 2888.

Privacy

The NCA collects personal information (including sensitive information) from you or your authorised representative when we are handling an application from you, enquiry or complaint from you or taking regulatory action under the Australian Capital Territory (Planning and Land Management) Act 1988.

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Copyright

© Commonwealth of Australia 2014This work is copyright. You may download, display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use or use within your organisation. Apart from any use as permitted under the Copyright Act 1968, all other rights are reserved. Requests and inquiries concerning reproduction and rights should be addressed to Commonwealth Copyright Administration, Attorney General's Department, Robert Garran Offices, National Circuit, Barton ACT 2600 or posted on the on the Attorney-General's department website.

Commonwealth Copyright Statement